Return and Refunds

1. Introduction

At Zelpra.com, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund under the conditions outlined below.

COPPER LIFE LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

For return or refund requests, please contact:
Email: support@zelpra.com

2. Return Eligibility (15 Days)

Customers may request a return within 15 days of receiving the item.

To be eligible for a return:

The item must be unused and in the same condition as received
The item must be in the original packaging
Proof of purchase or order number must be provided

Returns requested after 15 days of delivery may not be accepted.

3. Non-Returnable Items

Certain items cannot be returned, including:

Gift cards
Downloadable or digital products
Personal care items (for hygiene reasons)
Items marked as final sale

4. Damaged, Defective, or Incorrect Items

If you receive a product that is:

Damaged
Defective
Incorrect

Please contact us within 48 hours of delivery with:

Your order number
Photos of the product
Photos of the packaging

We will review the case and provide a replacement, refund, or store credit if applicable.

5. Return Process

To start a return:

Email support@zelpra.com

Include:

Your order number
Reason for return
Photos if the item is damaged

Once your return request is approved, we will provide instructions for returning the item.

Do not send items back without contacting us first.

6. Return Shipping

Customers are responsible for return shipping costs, unless the item received was:

Damaged
Defective
Incorrect

Shipping fees are non-refundable.

7. Refunds

Once we receive and inspect the returned item:

You will be notified about the approval or rejection of your refund
If approved, the refund will be processed to your original payment method

Refunds typically take 5–10 business days depending on your bank or payment provider.

8. Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your credit card company
Contact your bank

If you still have not received your refund, please contact us at support@zelpra.com.

9. Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After this period, the order may already be processed or shipped and cannot be cancelled.

10. Contact Us

If you have questions about our Refund & Return Policy, please contact: