Shipping Policy

1. Introduction

Thank you for shopping with Zelpra.com. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Zelpra.com is operated by:

COPPER LIFE LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

For shipping-related questions, contact us at:
Email: support@zelpra.com

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed slightly. If there is a significant delay, we will notify you via email.

3. Shipping Time

Estimated delivery times:

United States: 5–10 business days
International Orders: 7–20 business days

Shipping times may vary depending on:

Destination country
Customs processing
Carrier delays
Weather conditions

4. Shipping Costs

Shipping fees are calculated at checkout based on:

Customer location
Shipping method selected
Order weight and size

From time to time, we may offer free shipping promotions.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take 24–48 hours to update.

6. Customs, Duties, and Taxes

International orders may be subject to:

Import duties
Taxes
Customs fees

These charges are the customer’s responsibility and are determined by the destination country.

7. Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order.

If an incorrect address is provided:

We may not be able to change the address once the order is shipped
Customers may be responsible for additional shipping charges

8. Lost or Stolen Packages

Zelpra.com is not responsible for lost or stolen packages confirmed as delivered by the carrier.

If you experience issues with delivery, please contact the shipping carrier first.

You may also contact us at support@zelpra.com, and we will assist where possible.

9. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

Your order number
Photos of the damaged product
Photos of the packaging

We will review the issue and provide a replacement or solution where appropriate.

10. Shipping Restrictions

Some products may not be available for shipping to certain countries due to:

Local regulations
Shipping limitations
Carrier restrictions

If an order cannot be shipped to your location, we will notify you and issue a refund if necessary.

11. Contact Us

If you have any questions regarding shipping, please contact: