Shipping policy
1. Introduction
Thank you for shopping with Zelpra.com. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Zelpra.com is operated by:
COPPER LIFE LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
For shipping-related questions, contact us at:
Email: support@zelpra.com
2. Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email when your order is placed and a shipping confirmation email with a tracking number once it ships.
3. Shipping Time and Cost
We ship to addresses in the United States. Most items ship from our partner warehouses overseas.
- Standard Shipping: 7–12 business days after processing
- Cost: Shown at checkout before you pay
Total time from order to delivery is usually 8–15 business days. Delivery times are estimates and can be longer during holidays or peak seasons.
4. Holiday Orders
For delivery before December 25, we recommend ordering by December 5.
5. Order Tracking
Every order includes free tracking. If your tracking has not updated for 7 days, email us at support@zelpra.com and we will help.
6. Lost or Damaged Packages
If your order arrives damaged or has not arrived within 30 days of shipping, contact support@zelpra.com with your order number and we will send a replacement or refund.
7. Incorrect Addresses
Please check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
